HP Technical Phone Support service provides customers Out-of-warranty with technical support coverage for troubleshooting of covered HP or Compaq consumer product or HP consumer printers.
Customer will have telephone or e-mail access to HP Technical Support Agents for technical assistance on a product's original operating system, HP drivers and pre-installed software.
HP Technical Phone Support is available in several options for covered products.
Service benefits• Availability of an HP service specialist to help instead of browsing the web on your own to find a fix.
• Help to the diagnosis whether the product really has a defect or if the issue is software related.
• Predictable support costs.
Service feature • Access to technical resources
• Problem analysis and resolution
• Problem isolation
• Support from the hardware product Original Equipment Manufacturer (OEM)