Service description HP Technical Phone Support service provides customers Out-of-warranty with technical support coverage for troubleshooting of covered HP or Compaq consumer product or HP consumer printers.
Customer will have telephone or e-mail access to HP Technical Support Agents for technical assistance on a product's original operating system, HP drivers and pre-installed software.
HP Technical Phone Support is available in several options for covered products. | Service benefits • Availability of an HP service specialist to help instead of browsing the web on your own to find a fix.
• Help to the diagnosis whether the product really has a defect or if the issue is software related.
• Predictable support costs. Service feature • Access to technical resources
• Problem analysis and resolution
• Problem isolation
• Support from the hardware product Original Equipment Manufacturer (OEM) |
